Shipping policy

Where we ship

We current

Where we ship

We currently ship across the United States. If your country is not available at checkout, email us and we will tell you whether we can reach you.

Processing time

Orders are checked and packed within [CONFIRM: 2-4] business days of being placed. Orders placed on weekends or public holidays begin processing the next business day.

Delivery time

Once dispatched, delivery typically takes [CONFIRM: 7-15] business days. Total time from order to doorstep is therefore usually [CONFIRM] business days. These are estimates, not guarantees.

Shipping cost

Shipping is free on every order. There are no surprise charges at checkout.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. Tracking can take 24-48 hours to show its first scan. If it has not updated after 5 business days, contact us and we will chase it.

Delays

Weather, customs backlogs and peak season volume can add time to a delivery. If your order passes the estimated window, contact us and we will investigate with the carrier. We do not consider an order lost until it has been in transit well beyond the estimate, at which point we will replace or refund it.

Incorrect addresses

Please check your shipping address carefully before completing your order. If you spot a mistake, email us immediately - we can usually correct it before dispatch. Once an order has shipped, the address cannot be changed. Parcels returned to sender due to an incorrect address can be reshipped once the parcel reaches us.

Customs and duties

Orders shipped outside the United States may attract import duties or taxes set by your local authority. These are not included in the price you pay us and are the responsibility of the recipient.

Damaged or missing items

If your order arrives damaged, photograph the packaging and the item and email us within 7 days of delivery. We will arrange a replacement or a refund.

Contact

[ADD SUPPORT EMAIL] - we answer within 24 hours, Monday to Friday.

ly ship across the United States. If your country is not available at checkout, email us and we will tell you whether we can reach you.

Processing time

Orders are checked and packed within [CONFIRM: 2-4] business days of being placed. Orders placed on weekends or public holidays begin processing the next business day.

Delivery time

Once dispatched, delivery typically takes [CONFIRM: 7-15] business days. Total time from order to doorstep is therefore usually [CONFIRM] business days. These are estimates, not guarantees.

Shipping cost

Shipping is free on every order. There are no surprise charges at checkout.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. Tracking can take 24-48 hours to show its first scan. If it has not updated after 5 business days, contact us and we will chase it.

Delays

Weather, customs backlogs and peak season volume can add time to a delivery. If your order passes the estimated window, contact us and we will investigate with the carrier. We do not consider an order lost until it has been in transit well beyond the estimate, at which point we will replace or refund it.

Incorrect addresses

Please check your shipping address carefully before completing your order. If you spot a mistake, email us immediately - we can usually correct it before dispatch. Once an order has shipped, the address cannot be changed. Parcels returned to sender due to an incorrect address can be reshipped once the parcel reaches us.

Customs and duties

Orders shipped outside the United States may attract import duties or taxes set by your local authority. These are not included in the price you pay us and are the responsibility of the recipient.

Damaged or missing items

If your order arrives damaged, photograph the packaging and the item and email us within 7 days of delivery. We will arrange a replacement or a refund.

Contact

[ADD SUPPORT EMAIL] - we answer within 24 hours, Monday to Friday.