Shipping

Where we ship

We currently ship across the United States. If your country is not showing at checkout, email us and we will tell you whether we can reach you.

Processing time

Orders are checked and packed within [CONFIRM: 2-4] business days. Orders placed on weekends or public holidays start processing the next business day.

Delivery time

Once dispatched, delivery usually takes [CONFIRM: 7-15] business days. These are estimates based on carrier averages, not guarantees.

Shipping cost

Shipping is free on every order. There are no surprise charges at checkout.

Tracking

You will get a tracking number by email as soon as your order ships. Tracking can take 24-48 hours to show its first scan. If it has not updated after 5 business days, contact us and we will chase the carrier for you.

Delays

Weather, customs backlogs and peak season volume can all add time. If your order passes the estimated window, contact us and we will investigate. We do not consider a parcel lost until it is well beyond the estimate, at which point we replace or refund it.

Wrong address

Please check your address carefully before ordering. If you spot a mistake, email us straight away and we can usually correct it before dispatch. Once shipped, the address cannot be changed. Parcels returned to sender can be reshipped once they reach us.

Customs and duties

Orders shipped outside the United States may attract import duties or taxes set by your local authority. These are not included in the price you pay us and are the recipient's responsibility.

Damaged or missing items

If your order arrives damaged, photograph the packaging and the item and email us within 7 days of delivery. We will arrange a replacement or a refund.

Contact

[ADD SUPPORT EMAIL] — we answer within 24 hours, Monday to Friday.